Returns

RETURNS:

Eligible merchandise in NEW/UNUSED condition can be returned within 15 days of receipt, and the product must be in its original packaging with tags. Trying items on to confirm fit is allowed, but items that have been used in or out of the water will not be accepted for return or exchange. Please contact FOLOEO-service@outlook.com for return instructions, and my colleague will guide you through the specific steps.

Please include your name and order number in your email so that we can identify your return request. Also, kindly state the reason for the return.

Please email us at foloeo-service@outlook.com with the following details:

• Order number
• Purchase date
• Reason for return or exchange

ALL shipping charges are customer’s responsibility.

FOLOEO is not responsible for damage or loss during the return shipping of your item(s). Purchasing insurance for the merchandise value is recommended when returning your package.

A refund for the value of the merchandise, not including the restock fee, will be refunded to the credit card used to place the order within 5-7 business days of FOLOEO receiving the returned merchandise. Shipping charges are not refundable. A copy of the refund transaction will be emailed to you. Please note that after FOLOEO processes your refund it may take several days for your bank to process the credit back to your account.

Items that are returned damaged or show evidence of use are not eligible for refund or exchange. We will email an invoice link for your remittance for shipping charges to have the item(s) sent back to you. If payment is not made within 15 days of the date of invoice, FOLOEO will dispose of merchandise as it sees fit, and the customer will forfeit rights to a refund or return of merchandise.

EXCHANGES:

If you would like to exchange your item for a different color or size, we prefer that you place a new order through the website. If receipt of an exchanged item is time-sensitive, you may place a new order before your returned merchandise has been processed for refund. Once your return is received, your refund will be processed promptly.

CANCELLATIONS:

Requests to cancel or modify orders will be subject to the restock fee schedule above, regardless of how quickly the cancellation request is received. After an order has been shipped, it cannot be canceled. You may return your items once you receive them (see “Returns” policy above). If you refuse your package at delivery and return shipping charges are incurred, ALL shipping charges will be deducted from any eligible refund of returned merchandise.

CHANGE ORDERS:

Requests to modify existing orders will be subject to a Change Order Processing Fee based on the Restock Fee Schedule above, regardless of how quickly the change order request is received. Change orders will result in a reset of the completion time of your order. The new completion date will be based on the date of the change order. If you have forgotten to include an item on your order, it will be necessary for you to place a new order through the website.

DEFECTIVE ITEMS:

FOLOEO promises that products will arrive free of defects. We do not offer a warranty on our merchandise. Although our products go through several quality control checks, it is important that you inspect your package upon delivery. Claims of defect must be made within 5 days of receipt of your item(s). Please contact customer service immediately at FOLOEO-service@outlook.com , and we will assist to resolve the concern. Please include pictures of the damaged item with your email. Pictures will be necessary to help us resolve any issues. If the item is deemed defective, FOLOEO will email a prepaid return label for your use. A replacement will be sent upon receipt of the returned item. If the same product is no longer available, we can issue a refund to your credit card or may offer the option of a similar item of equal value in replacement. In some cases, we may have the item shipped back to us for repair and return the repaired item to you at our expense.

Damage from use does not qualify as a defect. Although all of our products are made using the highest quality materials available, care instructions must be followed to prevent damage. Spandex materials can be damaged on the first use if rubbed against abrasive surfaces. Avoid contact with rough surfaces to prevent pilling, snags, or holes in the fabric. This type of damage is considered damage from use, not a defect in material, workmanship, or design.

Product Color and Variation Disclaimer:

All products at FOLOEO are handmade individually. Design elements may vary slightly. Products will have subtle variations from one piece to the next and will not be identical.

The images, descriptions, and measurements we provide on our website have been used to best describe the products we sell. Variations and natural minor blemishes will occur that are not product flaws, but normal abnormalities inherent in the manufacturing of handmade products.

Photographs and digital renderings on our website are for illustrative purposes and may not match the product exactly due to differences in electronic device settings and material changes that occur during the manufacturing process. Screen images are intended as a guide only and should not be regarded as law.